FAQ FREQUENTLY ASKED QUESTIONS
Please note: If you pay into our account using another person's bank account such as your partner's / friend's account. Please contact us and tell us the name of the bank account with your order ID number to avoid any delays in postage times (as already explained in the section HOW YO PAY)
- Thank you for the order.
When you place an order you receive a confirmation email : firstname.lastname@example.orgâ€¦means that your order has been successful.
NO REPLY THIS EMAIL , MAKE PAYMENT.
- IF YOU PAY BEFORE 5:00 PM AND YOUR PAYMENT WILL ALREADY BE SEEN ON YOUR ACCOUNT THE ORDER WILL BE PREPARED AND SENT THE NEXT DAY
As soon as the order is sent, we will send you the tracking number.
International orders can take up to 3 days for the payment to show in our account.
Once payment shows we will ship items same day and then send you a confirmation with tracking.
Due to the research product that we sell, it is impossible that we take any item back for a refund, this is stated in the terms and conditions.
The reason we cannot accept returns are due to the health protection and hygiene reasonsÂ which are stated Exemptions to online returns.
If you have paid for an order and the order has not yet been shipped and you would like to cancel the order for a refund we will happily help you with this please contact us via mail : email@example.com or via live chat in website.
If they have any problems they can ring their local postal or the courier used for shipping service by quoting their tracking number.
Dunning Labs have 2 different warehouses.
1) UK based: all Dunning Labs products
2) EU based: pharma grade section
When a customer residing in the UK buys 2 tren acetate Dunning Labs and 2 Monores pharmagrade, 2 related invoices will be sent to the customer and consequently 2 different packages. So you're going to pay two shipping costs.