Delivery Info

Dunning Labs orders placed before 3 pm (Monday to Friday) will be dispatched the same day. All orders placed after 3 pm will be sent out the next business day. We will send you an email with a tracking number and a link for you to trace your order. Please give a little time for tracking information to be updated, couriers will update your tracking information once the parcel is in transit, and being moved around from depots.

Once your order has been dispatched we cannot be responsible for delivery days and times. In a small minority of cases for various reasons beyond our control, your parcel may not arrive in the timescales published. We always do our utmost to escalate and resolve as quickly as possible on your behalf. We are unable to re-send items that are in transit. Undelivered items must be received back before we can resend or refund. Lost in transit parcels are escalated to our courier partners and refunds or replacements are processed once the case can be closed which is usually 15 working days for the UK and 30 days for rest of the world.

Important Information

Please make sure that the shipping address that you provide is correct as sometimes we are unable to redirect orders via couriers once they are on their way to you.

For security purposes, we do not amend addresses once we have processed your order (unless requested), as your order is confirmed on the basis of the original information you provide us with at point of order.

*Please note that same day dispatch is not always possible during busy periods or the early days of a sale or promotion or should your order be delayed due to further security checks.

We are committed to customer satisfaction and try to develop a long-term client-based relationship with all our customers.

We cannot answer questions on the specific use and dosage of our products or give recommendations. Any person buying products from our site should have carried out appropriate research.

Different Warehouses

Dunning Labs have 2 different warehouses.

1) UK based: all Dunning Labs products

2) EU based: pharma grade section

Example:

When a customer residing in the UK buys 2 tren acetate Dunning Labs and 2 Monores pharmagrade, 2 related invoices will be sent to the customer and consequently 2 different packages. So you're going to pay two shipping costs.